Privacy Policy

1. Introduction

VyroIQ LLP ("VyroIQ," "we," "our," or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our mobile applications, create an account, purchase a subscription, or use our pickleball performance analytics and related services (collectively, the "Services").

VyroIQ provides sports technology designed to help pickleball players understand their performance through shot analytics, session history, paddle impact analysis, performance summaries, and related features.

This Privacy Policy applies to our website, mobile applications, and associated Services.

Our business details

Legal entity: VyroIQ LLP
Address: B-6th floor, 608, Ratnakar-9 Square, Manekbag, Ahmedabad, Gujarat, India, 380015
Website: https://vyroiq.com
Privacy contact: info@vyroiq.com
Contact form: https://vyroiq.com/contact

We operate from India and offer our Services in India, the United States, Canada, Malaysia, Vietnam, and the Philippines.

2. Personal Information We Collect

We collect information that you provide directly, information generated when you use the Services, and certain technical information collected through our systems and service providers.

The information we collect depends on the features you use and the permissions you provide.

2.1 Account and profile information

When you register or maintain a VyroIQ account, we may collect:

• Name, which is required to create a profile.
• Email address.
• Phone number, where provided or required by a supported feature.
• Authentication information associated with your account.
• Sign-in information provided through supported authentication services, including Google and Apple.
• Optional profile information, such as playing level, dominant hand, personal goals, and profile photograph.

A profile photograph is optional. We do not require you to provide your age as part of the profile information described in this Policy.

Authentication credentials are handled according to the relevant authentication implementation. We do not intend to collect or store your Google or Apple account password.

2.2 Shot and paddle analytics

To provide our pickleball analytics features, we process performance information associated with your account, which may include:

• Shot types and shot classifications.
• Shot confidence scores and related analytical indicators.
• Swing or angular speed, estimated power, impact acceleration, and rotation metrics, where supported.
• Paddle impact locations.
• Paddle hotspot maps and impact distributions.
• Other measurements and analytical information generated by supported product features.

This information is used to provide performance analytics and help you understand your playing patterns.

2.3 Session and performance information

We may collect and store:

• Session timestamps and duration.
• Session history.
• Shot and session summaries.
• Skill scores and consistency indicators.
• Performance trends, strengths, and areas for improvement.
• Other derived performance indicators generated through the Services.

These records help you review your own playing history and monitor your progress over time.

In the current version of VyroIQ, player performance information is intended for the individual player's use. We do not currently provide other players, coaches, or academy administrators with access to your private performance history through the functionality described in this Policy.

2.4 Device and technical information

When you use the website or mobile applications, we and our service providers may collect technical information such as:

• Device identifiers and device-related information.
• App usage and interaction events.
• Diagnostic information and crash logs.
• Technical logs needed to troubleshoot errors, maintain security, and improve reliability.
• Basic network and connection information, where made available by the relevant systems.

The specific information collected depends on your device, operating system, application configuration, and the services enabled in the product.

2.5 Information we do not intentionally collect

Based on the current functionality described to us:

• We do not collect precise GPS location as a standard feature.
• We do not perform facial recognition or biometric identification.
• We do not capture or upload video or audio recordings of your pickleball sessions.
• We do not allow users to upload another person's player data through the current functionality described in this Policy.

You may voluntarily upload a profile photograph if the relevant feature is available. Such a photograph is distinct from video recording or facial-recognition processing.

If our features or data practices change materially, we will update this Policy as required.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Providing the Services

We process your information to:

• Create and maintain your account.
• Authenticate your identity and enable secure sign-in.
• Store and display your session history and performance analytics.
• Generate shot summaries, paddle hotspot visualizations, and performance indicators.
• Provide features associated with your subscription or purchase.
• Maintain your profile and preferences.

3.2 Improving performance and reliability

We may use technical information, diagnostics, and permitted usage analytics to:

• Identify and troubleshoot application errors.
• Monitor system performance and stability.
• Understand feature usage and improve the user experience.
• Detect suspicious activity and help protect our systems.

3.3 Payments and subscriptions

We process or facilitate the information needed to manage paid subscriptions and one-time purchases, including purchase status, subscription entitlements, transaction references, and payment-related records made available by the relevant payment provider.

Payments may be processed through Razorpay, Stripe, Apple App Store, or Google Play, depending on the purchase channel.

Payment providers may independently process information under their own privacy policies and applicable terms.

3.4 Communications and customer support

We may use your contact information to:

• Respond to questions, complaints, and support requests.
• Send account-related and security communications.
• Communicate important service changes or policy updates.
• Send promotional emails or optional marketing communications, subject to applicable law and your available communication preferences.

You may opt out of promotional communications where an unsubscribe mechanism or other applicable opt-out method is provided. Essential service, billing, security, and legal notices may still be sent when necessary.

3.5 Legal compliance and protection

We may process information where reasonably necessary to:

• Comply with applicable laws and valid legal requirements.
• Investigate suspected fraud, abuse, or security incidents.
• Enforce our Terms & Conditions.
• Protect the rights, property, security, and legitimate interests of VyroIQ, our users, and others.
• Establish, exercise, or defend legal claims.

We will seek to limit such processing to what is reasonably necessary and legally permitted.

4. Analytics, Cookies, and Similar Technologies

VyroIQ uses Google Analytics and Firebase-related services for analytics and application functionality, as applicable to the website and mobile applications.

These services may collect technical information, usage events, device information, and interaction data to help us understand how the Services are used and improve their reliability.

4.1 Cookies and similar technologies

Our website's cookie configuration has not yet been fully verified. Google Analytics may use cookies or similar technologies depending on its implementation and settings.

We will describe the actual cookies and similar technologies used by the website in accordance with applicable law. Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.

4.2 Analytics preferences

Where supported and legally required, you may be able to manage optional analytics or tracking through available settings, device controls, or consent preferences.

Some technical processing is necessary to provide and secure the Services. Disabling optional analytics should not be represented as disabling every form of technical logging or processing needed to operate the application.

The available opt-out mechanisms depend on the product configuration and applicable law.

5. Artificial Intelligence and Automated Analysis

VyroIQ provides analytical features intended to help players understand their pickleball performance.

These features may calculate performance indicators, identify patterns, or generate insights from shot and session information.

External AI processing: Whether the live VyroIQ product sends personal or performance data to Google Gemini or another external AI provider must be confirmed before publication of this Policy. We will identify any external AI providers, the categories of information shared, the purpose of processing, and relevant retention or training arrangements once verified.

Until that verification is complete, this Policy should not be interpreted as confirming that Gemini receives player data.

If an external AI service is introduced or used to process personal information, we will update the relevant disclosures and obtain any consent or provide any notices required by applicable law.

Our performance insights are intended to support sports training and improvement. They are not a substitute for individualized coaching, medical advice, diagnosis, or treatment.

6. How We Store and Protect Information

VyroIQ uses Hostinger infrastructure for server-side storage and processing of account and session information. Firebase is also used to store or process analytics-related information and support relevant application functionality.

The exact storage location, data flows, backup arrangements, and retention behaviour depend on the configuration of these services.

We take reasonable steps appropriate to the Services to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the applicable system and configuration, safeguards may include access restrictions, authentication controls, secure connections, and operational monitoring.

No method of transmission, storage, or electronic processing can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take appropriate steps to manage risks and respond to incidents.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any applicable notification obligations.

7. How We Share Personal Information

We do not sell personal information as a business practice.

We may disclose or permit access to personal information in the following circumstances.

7.1 Hosting and technology providers

We use Hostinger, Firebase, Google Analytics, and relevant authentication and infrastructure services to operate, maintain, and improve the Services.

These providers may process information on our behalf or in accordance with their own roles and terms. The information processed depends on the particular service and configuration.

7.2 Payment providers

When you make a purchase, relevant information may be shared with Razorpay, Stripe, Apple App Store, or Google Play to process payments, validate transactions, manage subscriptions, handle refunds, and prevent fraudulent activity.

The applicable provider's privacy policy and terms may also apply to its processing.

7.3 Legal and security disclosures

We may disclose information where required by applicable law, a valid court order, or another lawful request from a competent authority.

We may also disclose relevant information where legally permitted and reasonably necessary to investigate fraud, address security incidents, protect users, enforce our Terms & Conditions, or establish or defend legal claims.

We will assess the validity and scope of legal requests and limit disclosures where appropriate.

7.4 Business transfers

If VyroIQ undergoes a merger, restructuring, acquisition, or transfer of relevant business assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

We will provide notice or seek consent where required.

7.5 No routine sharing of private player analytics

In the current version described in this Policy, we do not provide coaches, teammates, academy administrators, or other players with access to an individual's private performance analytics.

If future features introduce sharing, leaderboards, coaching dashboards, or team analytics, we will update our disclosures and implement appropriate permissions and controls.

8. International Data Transfers

VyroIQ operates from India and serves users in multiple countries. Our hosting, analytics, authentication, and payment providers may process information in locations outside the country in which you reside.

The precise locations in which data is stored or processed depend on the configuration and terms of the relevant providers. We have not yet verified all applicable storage regions and international-transfer arrangements.

Where personal information is transferred across borders, we will take the steps required by applicable law, which may include appropriate contractual safeguards, transfer mechanisms, notices, or consent where required.

For information about the processing performed by a particular service provider, please consult the provider's applicable privacy documentation.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining account records, supporting analytics features, managing purchases, complying with legal obligations, and resolving disputes.

The retention period may differ depending on the category of information and the purpose for which it is used.

When you delete your account, we intend to delete the associated account and user data from our active systems, subject to applicable legal requirements and legitimate retention needs.

However, specific retention periods for technical logs, backups, transaction records, and other records have not yet been formally established. Data may remain in backup systems for a limited period or be retained where required by law, subject to appropriate safeguards.

We will establish and implement a documented retention schedule and update this Policy where necessary.

10. Account Deletion and Your Privacy Rights

You can delete your VyroIQ account using the account-deletion functionality available in the Services.

When an account is deleted, we intend to delete the associated account and user data in accordance with our deletion procedures, subject to legal retention obligations and other lawful exceptions.

Deleting your account may permanently remove your session history, performance analytics, and other associated information. You should export or otherwise preserve any information you need before deletion where the product supports doing so. The current version does not provide a general facility to download personal analytics as a data export.

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where such rights apply.
• Opt out of certain marketing communications.
• Raise a complaint with us or a competent data protection authority.
• Exercise additional rights available under the laws applicable to you.

The availability and scope of these rights depend on the applicable law and the circumstances of the request.

How to exercise your rights

You can submit a privacy request through:

Email: info@vyroiq.com
Contact form: https://vyroiq.com/contact

Our team aims to acknowledge or initially respond to requests within 24–48 working hours. This is an initial response target, not a guarantee that every request will be fully resolved within that period. Completion times may vary depending on verification, technical requirements, legal obligations, and the complexity of the request.

We may request reasonable information to verify your identity before disclosing, correcting, or deleting personal information.

11. Children's Privacy

VyroIQ is a sports technology product intended for players of different ages. We anticipate that many users will be teenagers or adults, but age alone is not a reliable indicator of eligibility under every applicable privacy law.

We do not require users to enter their age as part of the profile information described in this Policy. However, the absence of an age field does not remove any legal obligations that may apply to the processing of children's personal information.

Depending on the user's location and applicable law, parental or guardian consent, age-related safeguards, or other requirements may apply.

We will establish and communicate an appropriate minimum-age and consent policy and implement the safeguards required for the markets in which we operate.

Parents or guardians who believe that a child's personal information has been provided to VyroIQ in circumstances that require their involvement may contact us at info@vyroiq.com.

If we determine that information has been collected or processed in violation of applicable requirements, we will take appropriate steps in accordance with the law.

12. Marketing Communications

We may send promotional emails or optional marketing communications about VyroIQ products, features, updates, or offers, subject to applicable law.

You may opt out of promotional emails using the unsubscribe link where available or by contacting info@vyroiq.com.

Opting out of marketing communications will not prevent us from sending essential communications relating to your account, purchases, security, service operation, or legal obligations.

We will not treat your continued use of the Services as a substitute for any consent required by applicable law for marketing or other processing.

13. Third-Party Services and Links

The Services may contain links to third-party websites or depend on third-party products and services.

Those third parties may collect or process information under their own privacy policies and terms. VyroIQ does not control the independent privacy practices of third parties.

We encourage you to review the relevant privacy documentation before using an external service or providing information directly to another provider.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, data-processing practices, service providers, legal obligations, or security measures.

When changes are made, we will update the "Last Updated" date. Where required by applicable law, we will provide notice of material changes or obtain consent before implementing them.

We encourage you to review this page periodically to stay informed about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a privacy-related complaint, please contact us.

VyroIQ LLP
B-6th floor, 608, Ratnakar-9 Square, Manekbag, Ahmedabad, Gujarat, India, 380015

Email: info@vyroiq.com
Website: https://vyroiq.com
Contact form: https://vyroiq.com/contact

We aim to acknowledge privacy enquiries within 24–48 working hours. Requests will be handled in accordance with applicable law and the procedures applicable to the request.